Hiring: ServiceNow CMDB LeadWork Mode: Remote |

Experience:
Senior / Lead Level We are looking for an experienced, hands-on ServiceNow Technical Lead to lead requirements gathering, analysis, solution design, and development, with a strong focus on CMDB, ServiceNow Discovery, CSDM (Common Service Data Model), and Service Catalog / Request Management. The ideal candidate will be comfortable leading a small implementation team, engaging directly with customers on a day-to-day basis, navigating ambiguous requirements, and driving delivery independently with minimal or no supervision.

Key Responsibilities
• Lead requirements gathering, stakeholder discussions, business analysis, and technical solution design.
• Design, implement, and maintain ServiceNow CMDB solutions, ensuring data quality, accuracy, completeness, and governance.
• Configure and implement ServiceNow Discovery to identify and populate infrastructure and application configuration items.
• Define and implement CMDB structures and relationships aligned with CSDM best practices.
• Design, configure, and enhance Service Catalog, catalog items, request workflows, approvals, and fulfilment processes.
• Translate business requirements into scalable technical solutions and implementation plans.
• Lead a small team of ServiceNow developers and technical consultants, managing tasks, progress, and deliverables.
• Work directly with customers on a daily basis to clarify requirements, demonstrate solutions, manage expectations, and resolve issues.
• Manage changing requirements and ambiguity while maintaining delivery timelines and quality.
• Perform technical reviews, troubleshoot complex issues, and ensure adherence to ServiceNow development best practices.
• Provide delivery updates, identify risks and dependencies, and proactively drive issue resolution. Required Skills & Experience




• Strong hands-on experience with the ServiceNow platform, particularly CMDB, Discovery, CSDM, and Service Catalog / Request Management.
• Proven experience implementing and enhancing CMDB solutions, including CI classes, relationships, identification and reconciliation, and data-quality controls.
• Practical knowledge of ServiceNow Discovery configuration, schedules, credentials, probes/patterns, and troubleshooting.
• Strong understanding of CSDM principles and their application to enterprise service management.
• Experience configuring Service Catalog items, record producers, request workflows, approvals, and fulfilment processes.
• Good knowledge of ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and integrations, as relevant.
• Ability to lead a small technical team while remaining hands-on with design, configuration, and development.
• Excellent customer-facing communication, requirements-management, and problem-solving skills.
• Ability to work independently, handle ambiguity, and drive delivery with minimal supervision. Preferred Qualifications
• Relevant ServiceNow certifications, such as Certified System Administrator (CSA), CIS – Discovery, or other relevant CIS certifications.
• Experience with enterprise CMDB implementations, infrastructure discovery, and integrations with external IT systems.
• Experience working in Agile delivery environments and managing technical deliverables. What We’re Looking ForA self-driven technical leader who combines deep ServiceNow expertise with customer-facing consulting skills, solid ownership, and the ability to take a solution from requirements through implementation and delivery. ? Interested candidates: Please share your updated CV along with your relevant ServiceNow experience and availability.
• Please mention “ServiceNow CMDB Lead” in the subject/message when applying.

📌 ServiceNow CMDB Lead (India)
🏢 Argus Consulting (India)
📍 India