Job Description

QAD is seeking a License Compliance Specialist, to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment.

What you will do:

- Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record
- Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records
- Communicate with other departments and customers regarding customer data changes to ensure accuracy
- Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records
- Initiate post audit selling and negotiations
- Create and prepare management and metrics reports upon request
- Manage and participate in projects
- Update process documentation and work instructions




- Other duties as assigned

Qualifications

- Bachelor's degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience;

- Very positive knowledge of MS Office (especially of Excel), Google Suite, Lotus Notes;

- Strong analytical abilities, excellent interpersonal and communication skills, a high degree of attention to detail
- Negotiation skills and understanding of sales processes will be of advantage
- Time management and organizational skills
- Very good command of English both written and spoken

Additional Information

- We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.

- Opportunity to join a growing business, launching into its next phase of expansion and transformation.

- The collaborative culture of smart and hard-working people who support one another to get the job done.

- Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.

- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.

- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

- Compensation packages based on experience and desired skill set.

📌 License Compliance Specialist (India)
🏢 QAD
📍 India