JOB DESCRIPTION
– AFTER-SALES SERVICE MANAGERCompany: Garuda Aerospace Designation: After-Sales Service Manager Department: Service & Customer Support

Experience:
3+ Years

Location:
Chennai, Tamil Nadu Industry Preference: Drones, UAVs, Aerospace, Robotics, Electronics, or Industrial Equipment Job SummaryGaruda Aerospace is looking for an experienced and customer-focused After-Sales Service Manager to oversee after-sales support, drone repair, maintenance, troubleshooting, and service operations. The candidate will be responsible for ensuring timely resolution of customer complaints, coordinating repair activities, managing preventive maintenance, and maintaining high customer satisfaction.

Key Responsibilities
• Manage after-sales service operations, including drone repair, maintenance, troubleshooting, and technical support.
• Diagnose and resolve technical issues related to drones, UAVs, electrical and electronic components, motors, batteries, flight controllers, and related systems.
• Coordinate preventive maintenance, breakdown repairs, servicing, and replacement of faulty components.
• Handle customer complaints, service requests, warranty claims, and technical queries.
• Coordinate with the R&D;, Production, Quality, and Technical teams to resolve recurring product issues.
• Plan and monitor service schedules, turnaround times, and service delivery.
• Maintain service records, repair reports, maintenance logs, spare parts inventory, and warranty documentation.
• Manage service technicians and ensure repairs are completed within the agreed timelines.
• Provide technical guidance to customers on product usage, maintenance, and troubleshooting.




• Conduct customer training and explain maintenance procedures and best practices.
• Monitor service quality, customer feedback, and customer satisfaction.
• Coordinate field visits for on-site repair, inspection, and maintenance whenever required. Required Qualifications
• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, Mechatronics, Aeronautical Engineering, or a related technical field.
• Minimum 3 years of experience in after-sales service, repair and maintenance, technical support, or service operations.
• Experience in drones/UAVs, aerospace, robotics, electronics, or industrial equipment is preferred.
• Strong troubleshooting, problem-solving, and customer-handling skills.
• Good communication, coordination, and team management abilities.
• Ability to prepare service reports and maintain technical documentation.
• Willingness to travel for customer visits and field-service requirements, when needed. Preferred Skills
• Hands-on experience in equipment repair, preventive maintenance, and breakdown maintenance.
• Knowledge of electronic components, batteries, motors, wiring, and control systems.
• Experience handling warranty claims, spare parts, and service-level commitments.
• Ability to coordinate with cross-functional technical teams.
• Customer-focused approach with robust service follow-up skills.

How to Apply
Interested candidates can share their updated resumes at: Email: [email protected] Contact: (phone hidden) Join Garuda Aerospace and contribute to reliable drone service, maintenance, and customer satisfaction.

📌 After Sales Executive (Chennai)
🏢 Garuda Aerospace
📍 Chennai