About Us
Vikrama Heritage Resort Pavagadh is a 4-star heritage property set at the foothills of Pavagadh, Gujarat. The resort combines heritage-inspired architecture and warm hospitality with modern comfort. It offers heritage rooms, havelis with private pools, a spa, our signature restaurant 762 Iksana, and dedicated wedding and event spaces. We are in an exciting growth phase and we are looking for a Front Office Manager who wants to build a department from the ground up and shape the first impression of a landmark property in the region. The Role This is a full time, on-site leadership role based at the resort near Halol. As Front Office Manager, you will lead every touchpoint of the guest journey, from reservation to farewell. During pre-opening you will set up the front office: its systems, team, and standards. Once we open, you will run it to the highest service standards. Pre-Opening Responsibilities
• Recruit, onboard and train the front office team (front desk, guest relations, concierge, bell desk, reservations)
• Develop front office SOPs, service standards and guest journey touchpoints aligned with the resort’s heritage identity
• Plan front office OS&E;, forms, guest collateral and arrival experiences
• Conduct mock check-ins and soft-launch trial runs with the rest of the operations team Operational Responsibilities
• Oversee daily front desk operations, check-in and check-out, and reservations
• Handle guest feedback,



special requests and escalations promptly and graciously
• Coordinate with Housekeeping, F&B;, Spa and Events for smooth service and accurate room status
• Monitor cash handling, billing, night audit and front office records
• Track occupancy, ADR and guest satisfaction scores, and work with management on revenue and upselling
• Manage rosters, mentor the team and uphold professional standards with guests, vendors and colleagues What We’re Looking For
• 5+ years of front office experience in hotels or resorts, with at least 2 years in a supervisory or managerial role
• Pre-opening experience is a strong advantage
• Hands-on knowledge of hotel PMS (IDS, Winhms, eZee or similar) and billing procedures
• Excellent communication in English and Hindi
• A calm, guest-first approach to problem solving and service recovery
• Flexibility to work weekends, holidays and peak wedding season as operations require
• A diploma or degree in Hospitality Management or a related field is preferred Compensation & Benefits
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Salary:
₹4,20,000 – ₹4,80,000 per annum (CTC), based on experience
• Accommodation provided on or near the property
• Duty meals provided
• Uniforms provided and laundered
• PF, ESI and gratuity as per statutory norms
• Weekly offs
• Group medical insurance
• Performance-based incentives
• The chance to build and lead a department at a growing heritage resort

📌 Front Office Manager (Halol)
🏢 Vikrama Heritage Resort Pavagadh
📍 Halol