Location:
Bangalore Interview Mode : In person 24 Oct 2026
Job Description
We are looking for a Service Desk Agent with 2-4 years of experience in IT Service Desk and End User Support. The ideal candidate should have hands-on experience in Nexthink, ServiceNow, Microsoft 365, Windows 10/11, and Active Directory.
Key Responsibilities
• Provide L1 support through voice, chat, email, and ticketing channels.
• Log, track, and resolve incidents and service requests using ServiceNow.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and Active Directory issues.
• Monitor endpoint health using Nexthink and proactively identify user device issues.
• Deliver remote support and ensure timely ticket resolution within SLA.
• Escalate unresolved issues with proper troubleshooting details.
• Maintain high customer satisfaction and ownership throughout the ticket lifecycle. Mandatory
Skills:
• Service Desk Support
• Nexthink
• ServiceNow
• Microsoft 365
• Active Directory / Entra ID
• Windows 10/11
• VPN Support
• Incident & Ticket Management
• Remote Troubleshooting
• Voice Support Preferred:
• Solid communication skills.
• Experience supporting global users.
• Willingness to work in rotational shifts.