About Us
JaCaCo Pvt Limited is a growing consumer-focused food company based in Vadodara. The company is building distinctive products and brands for modern retail, e-commerce, and institutional channels, with a solid emphasis on quality, customer insight, innovation, and disciplined commercial execution. Job Role: We are looking for a proactive and customer-focused Customer Success Executive to build strong client relationships, ensure customer satisfaction, and drive long-term customer retention. The ideal candidate will act as a trusted partner for our customers, helping them achieve maximum value from our products and services.

Key Responsibilities
• Serve as the primary point of contact for assigned customers.
• Build and maintain strong customer relationships through regular engagement.
• Understand customer requirements and provide timely support and solutions.
• Ensure seamless onboarding of new customers.
• Proactively monitor customer satisfaction and address concerns before they escalate.
• Coordinate with internal teams such as Sales, Operations, Production, and R&D; to resolve customer issues.
• Track customer feedback and identify opportunities for service improvement.
• Maintain accurate records of customer interactions and follow-ups.




• Support customer retention, renewals, and account growth initiatives.
• Prepare customer reports, updates, and business reviews as required.

Qualifications:
• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 1-3 years of experience in Customer Success, Customer Service, Account Management, or a similar role.
• Freshers with excellent communication skills may also apply. Skills Required:
• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal abilities.
• Problem-solving and conflict-resolution skills.
• Customer-first mindset with a proactive approach.
• Ability to manage multiple customer accounts simultaneously.
• Proficiency in MS Office and CRM software. What are we looking for : ✅ Excellent communication skills ✅ Strong customer relationship management abilities ✅ Positive and solution-oriented attitude ✅ Ability to work collaboratively across functions ✅ Passion for delivering exceptional customer experiences Note: Interested candidates can share their resumes at [email protected]

📌 Customer Service Executive (Mumbai)
🏢 JaCaCo
📍 Mumbai