•

JOB DESCRIPTION
Reservations & Guest Relations Executive

Location:
Corporate Office, Mumbai | Target Audience: Fresher / Entry-Level
•

ABOUT THE COMPANY
Roopshri Resorts Limited is a premier hospitality group dedicated to curating exceptional luxury guest experiences. We proudly own and operate the Alexander Heritage and Rainforest Resort, a heritage boutique property situated in the eco-sensitive, automobile-free zone of Matheran, Maharashtra. We cater to high-net-worth individuals and families seeking an exclusive retreat in the heart of nature. ROLE OVERVIEW We are seeking an ambitious, articulate, and driven Fresher Reservations Executive to join our high-performing desk in Mumbai. This is an exceptional entry-level opportunity for candidates with outstanding English communication skills and a fierce hunger to succeed. Your primary objective is to handle qualified inbound customer inquiries, elegantly present our luxury hospitality offerings, and ensure high reservation conversion. You will undergo rigorous hospitality training and will be expected to raise the performance benchmark for our brand.

KEY RESPONSIBILITIES
& CORE EXPECTATIONS Inbound Lead Handling: Manage and consult on 25 to 30 qualified inbound calls daily from prospective guests. Conversion Focus: Consistently meet and exceed daily and monthly target conversion percentages, converting inquiries into paid confirmed bookings.



The Art of Destination Positioning: Master the art of showcasing a unique, logistically challenging destination like Matheran. Reframe its car-free eco-zone constraints and secluded geography not as friction, but as the ultimate rare, romantic, and exclusive luxury sanctuary. Consultative Advisory: Clearly articulate property features, package inclusions, and promotional tariffs with premium verbal polish and persuasion. Rapid Lead Follow-Up: Execute strict follow-up Standard Operating Procedures (SOPs) over call and WhatsApp within 5 minutes for missed or pending inquiries. CRM & Data Hygiene: Ensure 100% accurate recording of customer interaction data, booking status, and follow-up schedules in our tracking system. TRAINING & MENTORSHIP Comprehensive Guest Relations Training: Receive direct mentorship from Senior Management in consultative advisory, luxury objection handling, and booking finalization techniques. Growth & Speed: Internalize an uncompromising 'never say no' attitude, executing tasks with absolute speed, accuracy, and operational discipline. REQUIREMENTS & QUALIFICATIONS

Education:
Graduate in any discipline (Aviation, Hospitality, Business, or Arts preferred). Communication

Skills:
Exceptional command over spoken and written English, with neutral diction and highly qualified phone etiquette.

📌 Reservations Executive (Mumbai)
🏢 Roopshri Resorts
📍 Mumbai