Customer Relationship Manager (CRM) – Sales / Service Company: B. U. Bhandari Auto Pvt. Ltd. Brands: Triumph & KTM

Location:
Chinchwad Pune Job

Responsibilities:
- Handle customer queries, complaints, and feedback related to Sales and Service. Make follow-up calls to customers and ensure customer satisfaction. Manage customer databases and maintain accurate records. Conduct customer satisfaction calls after vehicle delivery and service. Coordinate with Sales and Service teams to resolve customer concerns. Follow up on pending customer complaints and ensure timely resolution. Handle customer feedback and maintain service quality standards. Maintain customer relationships to improve customer retention. Ensure timely communication with customers regarding their concerns and requirements. Prepare daily reports of customer interactions, feedback, and complaints. Required

Skills:
- Positive communication and interpersonal skills. Customer handling and problem-solving abilities. Basic computer knowledge and MS Excel skills. Experience in CRM, automobile sales, or service will be preferred. Ability to coordinate with multiple departments.

📌 Customer Relationship Manager-Automobile Industry (Pune)
🏢 B.U. BHANDARI AUTO
📍 Pune