LOCATION:
Jhunjhunu, Sikar INDUSTRY: Earthmover/ Construction Equipment/ Mining Equipment
RESPONSIBILITIES:
• Manage and oversee service support for JCB Backhoe Loaders, Excavators, and other Construction Equipment in assigned territory.
• Ensure timely response and resolution of customer service and machine breakdown complaints. Monitor machine breakdown cases and ensure effective technical support to minimize machine downtime.
• Plan and manage preventive maintenance activities to improve machine reliability and performance.
• Conduct customer and site visits to understand technical issues and ensure timely resolution.
• Handle critical machine breakdowns and provide technical guidance to Service Engineers.
• Ensure high machine uptime and improve overall customer satisfaction.
• Identify training requirements and ensure continuous technical development of the service team.
• Monitor service engineer productivity, efficiency, and field service performance.
• Promote and generate business for AMC's and After sales spare parts. ROLE REQUIRES:
• Diploma / B-Tech in Mechanical & Electrical.
• Minimum 5–8 years of experience in Construction Equipment / Earthmoving Equipment service.
• Minimum 2–3 years of experience in a supervisory or managerial role is preferred.
• Experience with Backhoe Loaders, Excavators, or similar heavy equipment will be highly
• preferred.
• Solid communication and customer-handling skills.
• Ability to handle Service team, customer escalations and critical machine breakdowns.
• Knowledge of MS Excel and service management systems/CRM will be an advantage