Job Description
Field Service Technician Company: Axtroid

Location:
Bangalore / Field based Employment Type: Full-time Requirements
· Willing to learn, work hands-on, and travel to customer locations as required.
· Comfortable using a laptop, email, Microsoft Excel, and basic digital tools for documentation.
· A practical aptitude for technology, with an interest in how things work, technical mechanics, installation, and setup.
· Smart, presentable, proactive, and confident when communicating with customers and colleagues.
· Very valuable communication skills are a must, especially spoken English and Hindi.
· 2–3 years of work experience in any field.
· Graduate in any field, such as B.
Com, B.
A., or B.
Sc. Role Overview The Field Service Technician will carry out on-site installations, setup, basic checks, and customer support for a range of products. The role suits someone who enjoys practical work, communicates confidently, and can accurately document have completed tasks.

Key Responsibilities
· Visit customer locations for installation and commissioning of Axtroid equipment.
· Set up and configure 3D printers, 3D scanners, VR equipment, workstations, and other technical products.
· Perform testing and ensure equipment is functioning as per specifications.
· Complete installation and commissioning checklists and documentation.
· Diagnose hardware, mechanical, electrical, software, and connectivity-related issues.
· Attend customer complaints and service requests within defined timelines.




· Identify root causes of equipment failures and implement corrective actions.
· Carry out on-site repairs, replacements, calibration, adjustments, and preventive maintenance.
· Conduct scheduled preventive maintenance visits and inspect equipment for potential failures.
· Provide basic product training to customers and operators.
· Support customers in resolving basic technical issues remotely where possible.
· Maintain accurate service reports, equipment records, photographs, and service history.
· Maintain records of spare parts used and coordinate replacement requirements.
· Maintain service tools and equipment properly.
· Travel to customer locations across India as required.
· Escalate complex technical issues to the relevant internal technical team when required. Service Documentation
· Prepare a service report for every customer visit.
· Record equipment details, serial numbers, issues identified, parts replaced, and work completed.
· Maintain customer equipment service history and related records.
· Submit service reports, checklists, photographs, and other required documentation on time.
· Report recurring technical issues and customer feedback to the internal team. Key Expectations
· Be reliable, punctual, willing to learn, and accountable for assigned tasks.
· Handle products and materials carefully and follow installation and delivery instructions.
· Maintain accurate documentation and communicate issues or delays promptly.
· Represent Axtroid professionally when interacting with customers.
· Willingness to travel extensively across India.

📌 Field Service Technician (Bengaluru)
🏢 Axtroid
📍 Bengaluru