Assistant Manager
- Operations (Travel Operations
- Ticketing & GDS)

Location:
Gurgaon Work Mode: Work from Office Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

About the Role
We are seeking an experienced Assistant Manager
- Operations with strong expertise in airline ticketing and GDS operations to lead a high-performing travel operations team. The ideal candidate should have hands-on experience working on Amadeus or Sabre GDS, with mandatory proficiency in Cryptic Commands, along with in-depth knowledge of ticketing, reissues, refunds, fare rules, and international travel operations. This role requires a detail-oriented professional who can drive operational excellence, manage client escalations, ensure SLA adherence, and lead teams in a fast-paced travel workplace.

Key Responsibilities
• Manage end-to-end travel operations for corporate and B2B travel clients.
• Oversee ticketing, reissuance, refunds, exchanges, and fare-related transactions using Amadeus or Sabre GDS.
• Utilize Cryptic Commands for ticketing, PNR management, fare calculations, and operational transactions.
• Handle complex ticketing scenarios, including voluntary and involuntary changes, partial refunds, and fare differences.
• Interpret airline fare rules, ticket validity, routing restrictions, and taxation requirements.
• Monitor operational performance, productivity, quality, and customer satisfaction metrics.
• Ensure compliance with airline regulations, travel industry standards, and company policies.




• Act as an escalation point for critical ticketing and fare-related issues.
• Collaborate with internal stakeholders and external travel partners to ensure seamless service delivery.
• Lead, mentor, and develop team members to achieve operational and business objectives.
• Identify process improvement opportunities and implement best practices to enhance efficiency and service quality. Required Qualifications
• Bachelor's Degree in any discipline.
• 5-8 years of experience in Travel Operations, with a strong focus on airline ticketing and GDS operations.
• Minimum 2 years of team handling or supervisory experience.
• Hands-on expertise in Amadeus OR Sabre GDS.
• Mandatory experience working on Cryptic Commands.
• Strong knowledge of:
• Domestic & International Ticketing
• Ticket Reissues & Exchanges
• Refund Processing
• Fare Construction & Pricing
• Fare Rules Interpretation
• PNR Creation & Management
• Airline Taxes & Surcharges
• Routing Regulations
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent stakeholder management and customer service skills.
• Effective verbal and written communication skills. Preferred Candidate Profile
• Proven experience managing high-volume travel operations.
• Strong understanding of airline reservation systems and ticketing processes.
• Demonstrated leadership skills with experience managing operational teams.

📌 Assistant Operations Manager (Gurugram)
🏢 Atain
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