Company Description Aenora AI InfoSolution is a forward-thinking IT and digital solutions agency that helps businesses grow and compete in the modern digital landscape. The company specializes in AI-powered automation, custom software development, website design, SEO, social media marketing, branding, and tailored technology solutions. Its team combines cutting-edge technology with strategic creativity to deliver efficient, scalable, and future-ready results for startups and established organizations alike. Guided by a mission to empower businesses through smart and innovative digital solutions, Aenora AI InfoSolution aims to be a global leader in AI-driven and technology-enabled business transformation. Role Description The Customer Support Representative US role is a full-time, on-site position based in Kanpur. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide timely, accurate information about products and services. Responsibilities include troubleshooting basic technical and account issues, documenting support requests, and escalating complex problems to the appropriate teams. The role also involves maintaining high levels of customer satisfaction, following established support processes, and contributing feedback to improve customer service practices.



Collaboration with cross-functional teams and adherence to company policies and service standards are essential. Qualifications
• Strong Customer Support and Customer Service skills to manage inquiries, resolve issues, and represent the company professionally.
• Proven ability to maintain Customer Satisfaction by building trust, managing expectations, and following through on commitments.
• Excellent Communication skills, including clear spoken and written English, active listening, and empathy in customer interactions.
• Basic Troubleshooting skills to identify issues, guide customers through solutions, and determine when to escalate cases.
• Ability to work on-site in Kanpur and collaborate effectively with team members and other departments.
• Comfort using CRM tools, ticketing systems, and common office software for documenting and tracking customer interactions.
• Solid attention to detail, time management, and organizational skills to handle multiple customer requests efficiently.
• Prior experience in customer support or a related field is preferred; familiarity with IT or digital solutions is an advantage.
• Willingness to learn about AI-driven and digital services and adapt to evolving processes and technologies.

📌 Customer Support Representative US (India)
🏢 Aenora AI InfoSolution
📍 India