The VIP Personalised team at Shaadi.com provides premium matchmaking services through dedicated Relationship Managers (RMs). We are building AI-powered systems ? that augment RM workflows — helping them identify better matches faster ?, detect member dissatisfaction early ⚠️, and improve overall service efficiency. The Associate Product Manager (APM) will help design and launch AI-driven tools that improve RM productivity ? and customer experience ❤️ at scale. ?
Key Responsibilities
• Identify opportunities to apply AI across the VIP member journey
• Translate RM workflows into scalable AI-powered product features
• Define product requirements for AI-enabled capabilities
• Build tools that assist RMs with Member insights ? Matchmaking signals ? Engagement risk detection ⚠️ Conversation summaries ?Next-best actions
• Define metrics to evaluate AI features
• Run experiments and iterate based on usage and outcomes
• Drive adoption of AI tools within RM workflows ?Required
Qualifications:
• 1–3 years of experience in Product Management, Product Analytics, or Technical Product roles
• Strong analytical thinking ? and structured problem-solving & experience working with data-driven products ?
• Ability to work cross-functionally with engineering, analytics, and operations teams
• Experience working on AI or ML-enabled products & Familiarity with LLM-based applications
• Experience in consumer platforms, marketplaces, or CX products ? Why VIP Shaadi.com
• Work on a premium, high-impact product with reliable, high-intent users ?
• Build at the intersection of human judgment ? × technology ⚙️ × scale ?
• High ownership, steep learning curve, and visibility with senior leadership ?
• Be part of India’s most trusted matchmaking ecosystem ??.✨ If you’re a builder who values clarity, accountability, and real-world impact—this is your product playground