Job Summary: We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.

Responsibilities:
* Provide daily IT helpdesk and desktop support for both Windows and macOS users.
* Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta.
* Troubleshoot system errors, network connectivity, hardware issues, and software applications.
* Apply regular Windows OS security patches and assist with macOS device management (Jamf).
* Log, track,



and resolve IT tickets using tools like Jira Service Management in a timely manner. Requirements

Requirements:
* 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations.
* Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta.
* Hands-on knowledge of Windows OS troubleshooting and security patching.
* Familiarity with macOS and basic device management workflows (Jamf).
* Understanding of user access controls, password resets, and account provisioning.
* Experience handling IT ticketing systems and maintaining SLAs.
* Positive communication, problem-solving, and customer-service skills.

📌 IT Support Engineer (Thiruvananthapuram)
🏢 Chaosology
📍 Thiruvananthapuram