Role Description

JOB DESCRIPTION
We are seeking an Atlassian Cloud Engineer with a strong focus on JIRA administration to optimize, govern, and support our cloud-based JIRA, Confluence, and JSM environments. The ideal candidate has at least 3 years of hands-on experience managing Cloud JIRA instances, including project configuration, workflow design, and user management. *

Key Responsibilities
*
* Administer and optimize Atlassian Cloud (JIRA, Confluence, JSM) instances, including users, groups, permissions, schemes, and global configurations.
* Design, implement, and maintain JIRA workflows, screens, field configurations, issue types, and custom fields to meet business requirements.
* Manage Confluence spaces, pages, permissions, templates, and lifecycle; coordinate with documentation teams.
* Manage add-ons and marketplace apps; oversee app configurations, licensing, and lifecycle.
* Migrate, bulk update, and tidy up projects, workflows, and permissions to ensure consistency and compliance.
* Collaborate with Product, IT, and Security teams to enforce governance, security, and data privacy standards.
* Monitor performance, run regular health checks, and implement optimization and backup strategies.
* Provide day-to-day administration, support, and training for end-users and project administrators.
* Create and maintain documentation for processes, configurations,



and standard operating procedures. *

Qualifications:
*
* Minimum 2-3 years of hands-on experience administering Atlassian Cloud JIRA, Confluence, and JSM.
* Deep knowledge of JIRA Cloud administration, workflows, permissions, schemes, automation, and reporting.
* Experience with Jira Software, Jira Service Management, and Jira Core in Cloud; strong Confluence administration experience.
* Familiarity with Atlassian Access, SAML/SSO, and security/compliance considerations.
* Solid problem-solving, communication, and stakeholder-management skills.
* Ability to work in cross-functional teams and manage multiple priorities.
*

Location:
Bangalore, India
* Shift: 1:30 PM to 10:30 PM (IST) *Nice-to-have:
*
* Experience with Jira automation rules, Jira Query Language (JQL), and advanced reporting.
* Knowledge on Xray and Xporter plugin usage and document creation
* Migration of projects from Data Center to Cloud instance
* Knowledge of migration/mapping between different JIRA/Confluence environments or data formats.
* ITIL or similar service-management background. Skills Jira Service Management, Jira, Atlassian Cloud, Process Documentation, Access Control, Atlassian Access, Confluence, Data Migration, ITIL, Stakeholder Management, Product Design

📌 Associate III (Bengaluru)
🏢 UST
📍 Bengaluru