Compensation
- Open to discuss + Incentives Open Positions
- 2 Location
- Mumbai, Maharashtra (Hybrid Available)

About the Role
We are looking for an experienced Customer Retention Manager to join The CAD Co. and manage relationships with our international clients in the jewelry design industry. We are seeking female applicants with strong communication skills and experience in customer relationship management.

Key Responsibilities
• Build and maintain strong relationships with existing clients.
• Improve customer retention and encourage repeat business.
• Manage client follow-ups, inquiries, and feedback.
• Coordinate with internal teams to ensure customer satisfaction.
• Maintain accurate client records using CRM tools.
• Communicate effectively with international clients across different time zones.

Requirements:




• Minimum 3 years of experience in customer retention, account management, or sales.
• Excellent English communication and interpersonal skills.
• Strong problem-solving and client management abilities.
• Experience with CRM tools such as Salesforce is preferred.
• Knowledge of the diamond and jewelry industry is an advantage.
• Candidates must be based in Mumbai. Why Join Us? At The CAD Co., you will have the prospect to work with international jewelry businesses, build meaningful client relationships, and grow professionally in a supportive team. Apply Now Interested candidates can share their resumes at [email protected].

📌 Customer Retention Manager (Mumbai)
🏢 The CAD
📍 Mumbai