Job Overview: We are looking for a proactive and detail-oriented Presales Associate to join our real estate team. The Presales Associate will play a crucial role in managing inbound and outbound calls, handling digital leads from various platforms, and supporting the presales team in delivering tailored solutions to clients. This role will require a solid focus on lead follow-up activities and ensuring effective communication with potential customers, contributing to the overall sales goals.

Key Responsibilities
Lead Management and Communication:
• Handle inbound and outbound calls for digital leads generated through various platforms and captured in Salesforce.
• Follow up on digital leads promptly and professionally to maximize customer engagement and conversions.
• Maintain detailed and accurate records of client interactions, including follow-up activities and customer feedback. Client Engagement and Support:
• Provide timely information and assistance to prospective customers, addressing queries about properties, services, and offers.
• Assist in identifying the specific needs of clients to help guide them to the most suitable property solutions.
• Schedule site visits, property demos, and follow-up calls to maintain engagement with clients throughout the sales process.
• Stay informed about the latest real estate trends and market information to assist in client conversations and provide relevant property options. Collaboration and Team Support:
• Work closely with the presales team to ensure that customer inquiries and leads are managed effectively.
• Assist in sharing lead status updates and feedback with the team to ensure seamless coordination. Follow-Up Activities:
• Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships. Follow-Up Activities:




• Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.
• Proactively follow up with leads and prospects to ensure continuous engagement and progress through the sales pipeline.
• Work with the team to develop strategies for reaching out to customers and scheduling site visits or meetings. Salesforce Management:
• Log and update all lead-related information in Salesforce, ensuring accurate tracking of each lead's status and activity.
• Monitor and review leads to ensure timely follow-up and prompt responses to customer inquiries Performance Monitoring and Reporting:
• Monitor and track team performance metrics, including client interactions, lead conversions, and overall team effectiveness.
• Assist in preparing reports for leadership, focusing on achievements, challenges, and potential areas for improvement. Team Development and Training:
• Address customer concerns or issues promptly, escalating to the appropriate team.
* Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships. Qualifications
• Bachelor’s degree or equivalent in Business, Communication, or a related field (preferred)..
• 2 years of experience in customer service, sales, or a related field (preferably within the real estate sector).
• Basic understanding of real estate products and market trends is a plus.
• Strong communication and interpersonal skills, with a focus on customer engagement and satisfaction.
• Proficiency in CRM systems, calling platform and Microsoft Office tools Key Competencies
• Strong phone etiquette and a confident, professional communication style.
• Ability to manage and prioritize multiple leads simultaneously.
• Goal-oriented with a focus on achieving performance targets.
• Strong organizational skills and attention to detail.

📌 Presales Executive (Bengaluru)
🏢 Puravankara
📍 Bengaluru