About the role
We are looking for a Customer Service Executive with 1–2 years of experience handling customer support for an e-commerce or D2C business.

Responsibilities:
● Handle customer queries and complaints across phone, WhatsApp, email, and other support channels. ● Speak with customers confidently and resolve issues clearly, politely, and promptly. ● Manage queries related to orders, deliveries, cancellations, refunds, replacements, and product concerns. ● Coordinate with internal teams, logistics partners, and marketplaces to resolve customer issues. ● Track open complaints and ensure they are followed through to closure. ● Maintain records of customer issues and flag recurring problems.

Requirements:
● Graduate degree ● 1–2 years of customer service experience, preferably in e-commerce or D2C. ● Valuable written and verbal communication skills in English. Regional language awareness a plus ● Comfortable speaking directly with customers over calls. ● Working knowledge of Excel and Shopify. ● Patient, organised, and able to handle difficult customer situations professionally.

📌 Customer Service Executive (Mumbai)
🏢 Nova Nova
📍 Mumbai