Quality Manager – Sales | EdTech Role Overview We are looking for an experienced Quality Manager – Sales to lead Quality for a high-volume EdTech Sales process. The role will focus on revenue improvement, sales effectiveness, AI-led quality transformation, data-driven decision-making and people development. The candidate should operate as a Business Quality Partner rather than a traditional QA Manager.
Key Responsibilities
1. Sales Quality & Revenue Own the Quality charter for the Sales process and identify gaps impacting conversion, admissions and revenue. Link quality parameters with business outcomes and drive revenue-focused improvement initiatives. Drive quality frameworks, audit methodology, RCA and continuous improvement. 2. AI & Automation Drive AI-led quality monitoring and sales effectiveness initiatives. Build/scale AI solutions for call auditing, TNI identification, behavioural insights and next-best actions. Identify opportunities to improve QA efficiency, accuracy and scalability through AI/automation. 3. Data & Analytics Use sales and quality data to identify trends, root causes and revenue opportunities. Develop data-backed interventions using RCA / 5-Why. Track and demonstrate the business impact of Quality initiatives. 4.
Training & Capability Partner with Training to convert quality gaps into targeted TNI and capability-building interventions. Measure training effectiveness through quality and business performance improvement. Support development of sales frameworks, objection handling and best-practice playbooks. 5. Stakeholder & People Management Partner with Sales, Training, Business, Product, Technology and Leadership teams. Manage conflicts through data, facts and structured problem-solving. Lead, coach and develop the Quality team to build a high-performance, data-driven culture. Candidate Profile Experience 8–12 years of experience in Sales Quality / Quality Management / Sales Excellence / Process Excellence. Experience in EdTech, BFSI, Telecom, E-commerce or high-volume Sales preferred. Graduate in any discipline. Key Competencies Strong understanding of Sales & Revenue processes Strong data analytics and business acumen Experience with AI / Automation / Speech Analytics / GenAI Strong stakeholder and conflict management Robust people management and coaching skills Ability to convert data into actionable business interventions Strong communication and presentation skills