Job Summary We are looking for a passionate, customer-focused, and well-organized Customer Support Executive & Birthday Party Coordinator to deliver an exceptional customer experience across our entertainment centers. The candidate will be responsible for handling customer inquiries, managing bookings, coordinating birthday parties and group events, and working closely with store teams to ensure every guest enjoys a memorable experience. The ideal candidate should have excellent communication and coordination skills, a customer-first attitude, and the ability to manage multiple bookings and events efficiently.

Key Responsibilities
• Handle customer inquiries through phone calls, WhatsApp, social media, and emails, providing accurate information about games, attractions, pricing, offers, packages, and store timings.
• Manage birthday party, school event, corporate gathering, and group booking inquiries, explaining packages, pricing, inclusions, add-on services, and available offers to convert inquiries into confirmed bookings.
• Understand customer requirements, including event dates, guest count, age groups, food preferences, decorations, and special arrangements, and maintain accurate booking schedules and records.




• Coordinate with store managers and on-ground teams to ensure the timely execution of birthday parties, events, and group bookings, including arrangements for games, food, decorations, seating, and other agreed services.
• Follow up with customers before events to reconfirm bookings, timings, guest count, and special requirements, ensuring smooth coordination and a memorable guest experience.
• Maintain accurate customer records, booking calendars, inquiry follow-ups, and feedback in CRM software or other designated systems.
• Track pending inquiries and follow up with potential customers to improve booking conversions and achieve customer service and booking targets.
• Resolve customer complaints professionally, coordinate with the concerned teams, and escalate unresolved issues to the appropriate manager until closure.
• Collect customer feedback after visits and events, identify improvement opportunities, and maintain high customer satisfaction standards.
• Ensure timely communication between customers and store teams, accurate sharing of booking details, and operational readiness for all confirmed reservations and events. Job

Location:
Sector 48, Gurugram Working Days: Monday to Saturday

Working Hours
10:30 AM – 7:30 PM

Experience:
1–2 years

📌 Customer Support Executive (India)
🏢 Funky Kingdom
📍 India