Location:
Lower Parel, Mumbai (Head Office) Department: Customer Experience / Backend Operations

Experience:
4+ Years Working Days: 6 Days a Week Job Summary We are looking for an experienced Customer Service Manager to support customer experience operations by coordinating with store personnel, front-end customer service teams, production, and logistics. The role involves resolving customer queries, tracking issues, improving processes, and ensuring smooth coordination across teams.

Key Responsibilities
• Support front-end and store teams in providing excellent customer service through email, chat, and phone.
• Coordinate with store personnel, customer experience teams, production, and logistics to resolve customer inquiries.
• Track customer issues, ensure timely resolution, and improve service processes.
• Liaise with the production team to resolve customer-specific issues and garment alterations.
• Work collaboratively with internal teams to improve customer care procedures and operational efficiency. Required Skills And Qualifications




• 4+ years of experience in customer service, preferably in the apparel or fashion industry.
• Experience in backend customer service operations is preferred.
• Proficiency in MS Office, including Excel, Word, and email.
• Robust written and verbal communication skills.
• Customer-focused approach with excellent problem-solving abilities.
• Experience in email and phone support; contact centre experience is an advantage.
• Interest in men's fashion, styling, and garment quality.
• Knowledge of men's tailoring, pattern design, garment alterations, and fabrics is preferred. Key Competencies
• Customer relationship management
• Cross-functional coordination
• Issue resolution and follow-up
• Process improvement
• Communication and teamwork
• Attention to detail

Skills:
communication,customer service,chat,excel,apparel,customer care,operations,email,teams,ms office

📌 Customer Service Manager- Lower Parel | Mumbai
🏢 One Story
📍 Mumbai