ZEISS VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery. Job Summary We are looking for a qualified Optometrist (OD) to provide remote medical consultation through live chat, supporting patients with eye health queries, vision correction procedures, and pre/post-operative guidance. The role involves delivering accurate, empathetic, and compliant medical advice in a digital healthcare environment while maintaining high quality and documentation standards.
Key Responsibilities
• Provide real-time medical consultation via live chat on eye health and vision-related concerns
• Guide patients on vision correction procedures such as LASIK, SMILE,
and other refractive treatments
• Offer pre-operative and post-operative care instructions
• Identify high-risk or urgent cases and escalate as per defined SOPs
• Document patient interactions accurately in internal systems
• Follow clinical protocols, quality benchmarks, and performance metrics
• Always maintain patient confidentiality and data privacy Qualifications & Skills
• B.
Optom or equivalent degree in Optometry
• Valid registration / certification as applicable
• Robust written communication skills in English
• Comfortable working in a chat-based consultation model
• Ability to handle multiple patient conversations efficiently
• Willingness to work rotational shifts including night shifts