Company Description EduRun Group is a technology-focused organization that provides customized IT services and consulting solutions to support business growth. The team works closely with clients to optimize operations, streamline processes, and drive sustainable success in a fast-changing digital landscape. EduRun Group delivers cutting-edge software solutions and digital experiences that help elevate brands and bring impactful products to market. Guided by a vision to set new industry standards, the company focuses on innovation, exceptional user experiences, and empowering businesses for a digital future. Job Role – CRM Executive Department: CRM & Collection

Location:
Delhi NCR

Job Type
Field Job

Experience:
Minimum 1 Year or Fresher

Salary:
3.5 lpa Job Summary We are looking for a proactive CRM Executive to manage B2B client relationships, resolve customer concerns, ensure timely invoice collections, and improve customer retention. The role involves regular field visits across Delhi NCR, payment follow-ups, billing coordination, and collaboration with internal teams.

Key Responsibilities
• Manage B2B client relationships throughout the service lifecycle.




• Handle customer queries, complaints, and billing-related issues.
• Conduct regular field visits and follow up on outstanding payments, invoices, TDS, and GST.
• Track collections, payment commitments, overdue accounts, and renewals.
• Coordinate with Billing, Accounts, Sales, Technical, and Operations teams.
• Support customer retention, reduce churn, and identify upselling and cross-selling opportunities.
• Maintain collection records and prepare regular follow-up and performance reports.
• Achieve assigned collection, CRM, and customer retention targets. Requirements
• Minimum 1 year of experience in CRM, client servicing, collections, sales, or a related field.
• Strong communication, negotiation, and problem-solving skills.
• Comfortable with field visits across Delhi NCR.
• Positive follow-up, coordination, and customer relationship management skills.
• Basic knowledge of MS Excel and CRM tools.
• Target-oriented, customer-focused, and able to work independently.

📌 CRM Executive (India)
🏢 EduRun Group
📍 India