? WE’RE HIRING: CRM EXECUTIVE Join FairFinance | Kolkata, West Bengal Are you a confident communicator who enjoys solving customer problems, building relationships, and creating positive customer experiences? FairFinance is hiring CRM Executives who can handle customer queries professionally, manage follow-ups, and contribute to customer satisfaction and retention. If you are proactive, responsible, and eager to grow in the financial services industry, this opportunity could be for you ? 1. Job Details
• Position: CRM Executive
• Company: FairFinance
• Job

Location:
Kolkata, West Bengal
• Work Mode: Work from Office (On-site)
• Employment Type: Full-time
• Total Vacancies: 8
•

Working Hours
10:00 AM – 7:00 PM
• Weekly Off: Sunday fixed off, with rotational Saturday working
• Joining: Immediate joiners preferred ? 2.

About the Role
As a CRM Executive at FairFinance, you will manage customer interactions, resolve queries, coordinate follow-ups, and help customers navigate their service journey. This role goes beyond answering calls. You will be expected to understand customer concerns, provide accurate information, maintain professional relationships, and identify opportunities to improve customer engagement and retention. We are looking for candidates who can take ownership of customer issues, communicate effectively, and coordinate with internal teams to ensure timely resolutions. ? 3.

Key Responsibilities
• Handle customer enquiries through calls and other communication channels.
• Provide accurate information about services, application processes, and customer queries.
• Follow up with customers regarding pending documents, applications, and incomplete processes.
• Address customer complaints professionally and coordinate with relevant teams for resolution.
• Maintain regular communication with existing customers throughout their service journey.
• Identify reasons for customer drop-offs and take appropriate follow-up actions.
• Support customer engagement, satisfaction, and retention initiatives.
• Maintain accurate records of customer interactions, follow-ups, and query status.




• Coordinate with internal teams to ensure timely updates and effective issue resolution.
• Identify opportunities to introduce customers to relevant services without misleading or pressuring them.
• Maintain customer confidentiality and comply with company policies.
• Work towards assigned performance targets and service-quality standards. ? 4. Eligibility CriteriaEducational Qualification
• Graduate or postgraduate.
• Minimum 50% marks, subject to the company's eligibility criteria. Experience
• Freshers are welcome to apply.
• Candidates with at least 1 year of relevant experience in CRM, customer service, customer support, or telecalling will be preferred. Required Skills
• Strong verbal communication skills in both Hindi and English.
• Basic knowledge of MS Office, email, and Google Sheets/Excel.
• Professional telephone etiquette and customer-handling skills.
• Ability to listen patiently, understand customer concerns, and communicate clearly.
• Valuable follow-up, coordination, and problem-solving abilities.
• Willingness to take ownership of assigned responsibilities.
• Ability to work towards performance targets. Location Requirement Candidates must be willing to work from the Kolkata office. ? 5. Compensation & Growth OpportunitiesDuring the First 3 Months — Probation Period ₹20,000–₹25,000 per month After 3 Months — Performance-Based Compensation Compensation may increase to ₹40,000–₹50,000 per month, depending on individual performance and the company's evaluation. ? Important: The post-probation compensation is performance-based and is not guaranteed. The final compensation structure and applicable terms will be communicated by the company during the selection process. ? 6.



What We're Looking For Our ideal candidate is someone who:
• Communicates confidently and professionally.
• Demonstrates patience and empathy when handling customers.
• Can manage multiple customer queries and follow-ups effectively.
• Takes responsibility and demonstrates initiative.
• Can handle challenging conversations calmly.
• Understands the importance of customer satisfaction and retention.
• Maintains accuracy, professionalism, and confidentiality.
• Is motivated to learn, improve, and grow professionally. ? 7. Selection Process Our recruitment process consists of the following 7 steps: Step 1: Resume Screening Our HR team reviews applications and shortlists candidates whose qualifications, skills, and experience align with the role requirements. Step 2: Assignment Round Shortlisted candidates receive an assignment to assess their relevant skills, communication abilities, and practical understanding of the CRM role. Step 3: First Round — Initial Interview An initial interview to evaluate the candidate's background, communication skills, and overall suitability for the position. Step 4: Second Round — Further Evaluation A detailed interview to assess customer-handling abilities, problem-solving skills, role-specific knowledge, and professional judgment. Step 5: Third Round — In-Office Interview Shortlisted candidates attend an in-person interview at our Kolkata office for further evaluation. Step 6: Document Verification Verification of relevant educational, identity, and employment documents, as applicable. Step 7: Offer & Onboarding Selected candidates receive the offer and proceed with the required onboarding formalities. ? 8.

How to Apply
Interested candidates should share their updated resume and mention the following subject: Subject: CRM Executive – Kolkata Before applying, please ensure that you are comfortable with the job location,

working hours
, eligibility requirements, and compensation structure. ? Know someone who would be a good fit? Share this opportunity with them Join FairFinance and build your career in customer relationship management.

📌 CUSTOMER RELATIONSHIPS MANAGEMENT ASSOCIATE (India)
🏢 Fair Finance
📍 India