Jio is hiring for the role Knowledge Management Author Requirement Qualification: Graduate Total
Experience:
2–6 years Work
Location:
RCP, Navi Mumbai
Job Description
• Understand the business context and plans along with the overall philosophy and guidelines of the customer service function.
• Understand how Knowledge Management and Content Management tools work.
• Work with multiple stakeholders to validate the scenarios and decision trees.
• Work with Subject Matter Experts to develop/finalize appropriate Knowledge Management content.
• Create, Update, Upload and Archive content for a variety of support audiences:
• Creating troubleshooting scenarios to resolve customer issues.
• Articles with product, specs.
• Frequently asked questions on.
• Creating Agile Notifications.
• Feedback reporting for product (provided on KM portals).
• Work on multiple channels or business lines simultaneously. Skills Required:
• Knowledge of HTML, Java and T2R.
• Knowledge of basics of information analytics.
• Communication skills.
• Interpersonal skills.
• Customer service orientation.