Job Title: Customer Journey Advisor – HNI Support CentreLocation: Bangalore, Karnataka Employment Type: Full-Time

Experience:
1–4 Years Work Schedule: 6 Days a Week Department: Sales / Customer Experience

Job Description
We are looking for a customer-focused Customer Journey Advisor – HNI Support Centre to deliver personalised service and manage end-to-end travel experiences for High-Net-Worth Individual (HNI) clients. The ideal candidate will have excellent communication, coordination, and relationship management skills, along with a passion for delivering exceptional customer experiences.

Key Responsibilities
• Manage HNI client enquiries through calls, emails, and WhatsApp.
• Understand customer preferences, travel requirements, and budgets.
• Recommend travel packages, hotels, destinations, and customised itineraries.
• Coordinate with internal teams to ensure smooth travel arrangements.
• Provide timely updates on bookings, cancellations, refunds, and itinerary changes.
• Handle customer concerns and escalations professionally.
• Build strong client relationships to drive retention, repeat business, and referrals.




• Identify upselling and cross-selling opportunities.
• Maintain accurate customer records and follow-ups in the CRM.
• Provide pre-travel, during-travel, and post-travel support. Required Qualifications & Skills
• Bachelor's degree preferred.
• 1–4 years of experience in customer service, client servicing, sales coordination, or relationship management.
• Excellent verbal and written communication skills.
• Robust interpersonal, problem-solving, and multitasking abilities.
• Customer-centric approach with attention to detail.
• Basic computer skills and CRM knowledge.
• Experience in travel, hospitality, luxury services, or premium customer support is an advantage. Preferred Candidate Profile
• Professional and confident when interacting with premium clients.
• Strong follow-up and coordination skills.
• Proactive in resolving customer concerns.
• Focused on customer satisfaction and relationship building. Apply Now: If you are passionate about premium customer service and creating seamless customer journeys, we would love to connect with you.

📌 Customer Journey Advisor – HNI (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru