We are looking for a proactive and result-oriented professional to manage vendor quality, NPS, restaurant performance, and customer experience across Zoop’s restaurant network.

Key Responsibilities
• Monitor vendor quality and overall restaurant performance.
• Track NPS, customer feedback, ratings and complaints.
• Identify performance gaps and coordinate with vendors for improvement.
• Conduct regular vendor follow-ups and performance reviews.
• Work closely with Operations and Customer Support teams to resolve service issues.
• Monitor recurring food quality and service-related concerns.
• Maintain performance reports and ensure timely corrective actions.




• Drive continuous improvement in vendor service quality and customer experience. Requirements
• 2–5 years of experience in Vendor Management, Restaurant Operations, Quality, NPS, Customer Experience or similar roles.
• Strong communication and vendor-handling skills.
• Positive analytical and problem-solving abilities.
• Strong follow-up and execution skills.
• Good knowledge of Excel/Google Sheets.
• Comfortable working in a fast-paced operational environment.

Location:
South Delhi, Delhi Work Mode: Full-time, On-site

📌 Vendor Quality (India)
🏢 Zoop
📍 India