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Job Summary

• The Vice President, Head - EMEA Margin Services is a Margin Operations leadership role within the global uncleared margin operating model and is accountable for the service, relationship and operational outcomes delivered to EMEA clients from the GBS region. The role provides senior ownership of EMEA client engagement and daily Margin Operations performance across the end-to-end uncleared margin lifecycle, including the accurate and timely booking of margin calls, communication and response to clients and counterparties, processing and settlement of margin movements, exception resolution, and completion of all associated controls and reconciliations.
• The role acts as the principal GBS Operations contact for priority EMEA clients and EMEA Markets stakeholders, building trusted relationships, understanding client and business priorities, and ensuring requests are assessed, risk-ranked and progressed through clear governance. It partners with Sales, Trading, Product, Client Coverage, Credit Risk, Legal, Compliance, Technology and global Margin Operations to support client retention, new-business growth and controlled delivery of current products, services and bespoke requirements across the region.
• A core priority is to establish transparent assessment and prioritisation of EMEA business requests, balancing client value, revenue opportunity, regulatory and credit obligations, operational risk, technology dependency, control readiness, capacity and delivery effort. The role is the key senior escalation contact for service issues, disputes, settlement risk,



incidents and delivery blockers affecting EMEA Margin Services, ensuring timely containment, communication, root-cause remediation and accountable closure.
• The role leads the EMEA Margin Services team in GBS, embeds global standards and controls, strengthens EMEA-hours coverage and operational resilience, and drives automation, service transparency and continuous improvement while maintaining compliance with applicable EMEA jurisdictional and global uncleared margin, portfolio-reconciliation, dispute, segregation, books-and-records and client-communication requirements.

Key Responsibilities

Strategy

• Define and execute the EMEA Margin Services strategy within the global uncleared margin construct, aligned with EMEA client priorities, business growth, global service standards, risk appetite and regulatory obligations.
• Establish the GBS service model for EMEA-hours coverage, relationship ownership, request intake, prioritisation, escalation, governance and performance management.
• Develop a transparent prioritisation framework for EMEA business requests using client impact, commercial value, regulatory or credit urgency, operational risk, control readiness, capacity, technology effort and strategic alignment.
• Translate client feedback, incidents, disputes and service data into a focused roadmap for automation, reporting, self-service,



resilience and reduction of manual processes.
• Anticipate EMEA market, regulatory, infrastructure and client developments and coordinate proactive operational readiness, communication and investment decisions with global stakeholders.
Business
• Own the operational relationship for priority EMEA clients and act as the primary senior coordination and escalation point for Margin Services delivered from GBS.
• Build trusted relationships with EMEA client Operations, Treasury, Collateral, Risk and senior stakeholders through proactive communication, service reviews and transparent action management.
• Partner with EMEA Sales, Trading, Product, Client Coverage and COO teams to support retention, wallet growth, onboarding, new products and mobilisation of new or enhanced margin services.
• Assess priority EMEA business requests and provide clear recommendations on feasibility, sequencing, funding, capacity, risks, controls, dependencies and target delivery dates.
• Represent EMEA client and business priorities in global Margin Operations, technology, change and investment forums while preserving global standards and avoiding uncontrolled local variation.
• Provide senior ownership of material EMEA service issues, ensuring rapid mobilisation, clear communication, appropriate client engagement and sustainable resolution.

Processes
• Oversee end-to-end Margin Operations delivery for EMEA uncleared margin portfolios, including agreement and static-data readiness, exposure review, accurate booking and issuance of IM, VM and Independent Amount margin calls, timely responses to received calls, dispute management, collateral allocation,

📌 Vice President (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru