OBJECTIVE: The objective of an Customer Service Manager is to manage the operations of the outlet effectively, drive sales, ensure customer satisfaction, and maintain operational efficiency. ROLES AND

RESPONSIBILITIES:
• Oversee day-to-day operations of the Customer Service, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
• Develop and implement strategies to maximize sales and achieve revenue targets.
• Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
• Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
• Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
• Conduct regular stock checks, manage inventory levels, and minimize wastage.
• Implement marketing initiatives and promotions to drive foot traffic and increase sales.
• Monitor and control operating costs,



including labor, supplies, and overhead expenses. Requirements SKILLS REQUIRED: # SKILLS DESCRIPTION 1 Leadership Ability to lead and inspire a team 2 Communication verbal and written communication skills 3 Sales and Marketing Solid knowledge of sales techniques and marketing strategies 4 Customer Service Dedication to delivering exceptional customer experiences 5 Problem-Solving Analytical thinking and problem-solving skills to address challenges 6 Financial Acumen Understanding of financial reports, budgets, and cost control 7 Interpersonal Skills Ability to build and maintain positive relationships with customers and staff 8 Adaptability Flexibility to adapt to changing situations and demands. 9 Technology Proficiency Familiarity with point-of-sale systems and other relevant software. 10 Education A bachelor's degree in business administration, hospitality management, retail management 11 Experience 3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.

📌 OUTLET MANAGER (Hyderabad)
🏢 KS Bakers Private
📍 Hyderabad