Sensitivity Label: General

Job Description: Desktop Support Engineer

Position: Desktop Support Engineer

Experience: 1-5 Years

Location: Mumbai - BKC

Role Overview

We are looking for a Desktop Support Engineer to provide technical support and

maintenance for end-user computing devices, applications, and IT infrastructure. The

candidate will troubleshoot hardware, software, operating system, and network-related

issues while ensuring high customer satisfaction and adherence to IT service

management processes.

Key Responsibilities

- Provide Level 1/Level 2 desktop support for laptops, desktops, printers, and

peripheral devices.

- Install, configure, and troubleshoot Windows operating systems and business

applications.

- Resolve hardware, software, email, and network connectivity issues.
- Manage user accounts, password resets, and access provisioning through Active

Directory.

- Configure and support Microsoft Office 365 applications including Outlook,

Teams, OneDrive, and SharePoint.

- Perform OS installations, upgrades, and patch management.
- Support VPN, Wi-Fi, LAN, and basic network troubleshooting.
- Maintain IT asset inventory and hardware lifecycle management.




- Create and update technical documentation, knowledge base articles, and

support procedures.

- Coordinate with vendors and internal teams for issue resolution.
- Adhere to SLA targets and ITIL-based incident, problem, and change

management processes.

Required Skills

- Windows 10/11 Administration
- Microsoft Office 365 Support
- Active Directory & Group Policy

Sensitivity Label: General

- Hardware Troubleshooting (Laptops, Desktops, Printers)
- Network Basics (TCP/IP, DNS, DHCP)
- VPN and Remote Support Tools
- SCCM / Intune (preferred)
- ServiceNow or ITSM Tools
- Excellent troubleshooting and customer service skills

Preferred Qualifications

- Bachelor's degree in Computer Science, IT, or related field.
- Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation are

preferred.

- Experience supporting enterprise users in a corporate workplace.

Key Competencies

- Incident Management
- Problem Solving
- Customer Focus
- Communication Skills
- Team Collaboration
- Attention to Detail

📌 Desktop Support Engineer (Mumbai)
🏢 Kornferry
📍 Mumbai