Five9 Contact Center Solutions Architect (Hyderabad)

Five9 Contact Center Solutions Architect (Hyderabad)

22 Oct
|
adroitent
|
Hyderabad

22 Oct

adroitent

Hyderabad

Dear Candidate,

We have openings for Bangalore / hyderabad / Pune Location.

Job description.

Mandatory skills

- Five9 VCC / CCaaS implementation and architecture.
- IVR Studio, ACD, call flows, queues, and skills-based routing.
- CRM integration, preferably Salesforce Sales Cloud and Service Cloud.
- REST/SOAP APIs, webhooks, CTI, and real-time data integration.
- SIP, RTP, VoIP, and cloud contact center fundamentals.
- Solution design, technical documentation, troubleshooting, and leadership.

Valuable-to-have skills

- Five9 Plus Adapter for Salesforce.
- Five9 IVA, AI Agent Assist, and conversational AI.
- Workforce Management (WFM), Quality Management (QM), and Workforce Engagement Management (WEM).
- Five9 certification or implementation partner certification.
- Legacy contact center migration to cloud.

These priorities align with published Five9 architect role requirements.

📌 Five9 Contact Center Solutions Architect (Hyderabad)
🏢 adroitent
📍 Hyderabad

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: five9 contact center solutions architect (hyderabad) / hyderabad

Subscribe to this job alert:

Get the latest job offers by email for: five9 contact center solutions architect (hyderabad) / hyderabad