- Handle customer inquiries through live chat, resolving issues promptly and efficiently.
- Process customer requests, provide product information, and offer solutions to their queries.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-3 years of experience in a similar role or industry (BPO/Call Centre).
- Robust understanding of international chat process procedures and protocols.
- Excellent communication skills for effective interaction with customers over text-based platforms.
- Ability to work on rotational shifts including evenings, weekends, and holidays.