Job Summary

The Soft Services Executive is responsible for managing housekeeping, cleaning, pest control, waste management, landscaping, pantry services, and other support services to ensure a clean, safe, hygienic, and pleasant workplace for occupants and visitors.

Key Responsibilities

- Supervise housekeeping staff and outsourced service providers.
- Ensure cleanliness and hygiene standards are maintained across all assigned areas.
- Monitor daily cleaning schedules and ensure timely completion.
- Conduct routine inspections and audits of housekeeping and soft service operations.
- Manage pantry, washroom, and consumable supplies.
- Coordinate pest control, waste management, and landscaping activities.
- Handle customer complaints related to soft services and ensure prompt resolution.
- Maintain housekeeping equipment and ensure proper usage.
- Ensure compliance with health, safety, and environmental standards.
- Prepare daily, weekly, and monthly reports on soft service activities.
- Monitor vendor performance and ensure adherence to service level agreements (SLAs).
- Train housekeeping staff on SOPs, safety practices, and customer service.

Qualifications

- Bachelors degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.




- 2-5 years of experience in housekeeping or soft services within facilities management, hospitality, healthcare, or commercial properties.

Required Skills

- Knowledge of housekeeping procedures and cleaning chemicals.
- Vendor and manpower management.
- Good communication and interpersonal skills.
- Leadership and team management abilities.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Problem-solving and organizational skills.
- Understanding of safety, hygiene, and quality standards.

Key Performance Indicators (KPIs)

- Housekeeping audit scores.
- Customer satisfaction levels.
- Timely closure of complaints.
- Compliance with SLAs.
- Consumable cost control.
- Staff attendance and productivity.
- Hygiene and safety compliance.

Working Conditions

- May require shift work, weekends, or holidays depending on business requirements.
- Frequent movement across the facility for inspections and supervision.
- Scheduled Weekly Hours: 48

Location

On-site - Bengaluru, KA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Soft Service Executive (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru