At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your Role

- Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
- LeadIncident, Problem, and Escalation Management to minimize outages and improve operational resilience.
- Act as the primary interface forstakeholder communication, client escalations, and service reviews.
- Driveservice governance, KPI tracking, reporting, and continuous improvement initiatives.




- Coordinate cross-functional teams to ensureoperational readiness, resource planning, and delivery excellence.

Your Profile

- IT Service Management: ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
- Service Delivery Governance: SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
- Stakeholder Management: Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
- Operations Support: Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
- Leadership Analytics: Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

What you''ll love about working here

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📌 Service Delivery Manager (Pune)
🏢 Capgemini
📍 Pune