Job Summary

The role requires a strong combination of Salesforce functional analysis and hands-on functional testing experience. The Functional Analyst will work as the bridge between business stakeholders, Product Owners, Salesforce development teams and QA teams, translating business requirements into functional specifications and testable user stories while ensuring that delivered solutions meet defined business requirements and quality expectations.

The ideal candidate should have strong functional knowledge of Salesforce, experience across the software development and testing lifecycle, and the ability to independently perform requirement analysis, test planning, functional/system testing, defect analysis, UAT support and release validation.

This builds directly on the current roles responsibilities around requirements, Salesforce functional analysis, SIT/UAT and defect management.

Responsibilities

- Gather, analyze, document, and validate business, functional, and system requirements with stakeholders and Product Owners.
- Conduct requirement workshops and translate business needs into functional specifications, user stories, and testable acceptance criteria.
- Analyze end-to-end business processes and Salesforce workflows, identifying gaps, dependencies, risks, and change impacts.
- Prepare process flows, functional documentation, data mappings, business rules, and requirement traceability throughout the delivery lifecycle.
- Perform functional analysis across Sales Cloud, Service Cloud, Salesforce Lightning, CRM, Customer Onboarding, and Customer Service.
- Support Salesforce processes including Case Management, Lead Opportunity Management, workflows, approvals, reports, dashboards, and Customer 360.
- Analyze Salesforce roles, profiles, permissions, security concepts, integrations, and upstream/downstream dependencies.




- Collaborate closely with Salesforce Developers and technical teams to ensure proposed solutions and configurations meet business requirements.
- Support Salesforce enhancements, releases, application lifecycle activities, and post-deployment functional validation.
- Translate requirements and acceptance criteria into detailed test plans, test scenarios, test cases, test data, and expected results.
- Perform hands-on Functional, System, Integration, Regression, End-to-End, Smoke/Release Validation, and UAT testing.
- Validate Salesforce workflows, approvals, case management, business rules, reports, dashboards, interfaces, data flows, and role-based functionality.
- Execute test cases, capture results, maintain test evidence, and identify and document functional defects.
- Perform defect analysis, triage, prioritization, retesting, regression testing, and defect closure in collaboration with development and technical teams.
- Support business users during UAT and release validation, including test preparation, execution, defect clarification, and post-deployment checks.

Required Technical and Professional Experience

- 8+ years of overall IT experience with at least 6 years in Functional Analyst / Business Analyst roles.
- Minimum 4 years of hands-on experience working with Salesforce applications.
- Robust functional expertise in Salesforce Sales Cloud, Service Cloud, and Lightning Experience.
- Experience with Case Management, Workflow Approval Processes, Reports, and Dashboards.
- Good knowledge of Salesforce Roles, Profiles, Security, Customer 360, and Data Management concepts.




- Understanding of Salesforce API and integration concepts for integrated business solutions.
- Strong experience in requirements gathering, analysis, and functional specification documentation.
- Hands-on experience creating User Stories, Acceptance Criteria, Business Process Maps, and Gap/Impact Analysis.
- Strong experience in Salesforce functional testing, including preparation and execution of test scenarios and test cases.
- Experience performing System Testing, SIT, Integration Testing, Regression Testing, and End-to-End Testing.
- Hands-on expertise in Defect Management, Defect Triage, Release Validation, and Requirements Traceability.

Preferred Professional and Technical Expertise

- Experience coordinating and supporting User Acceptance Testing (UAT) with business and technical stakeholders.
- Experience working with Banking or Financial Services clients and understanding business-driven technology requirements.
- Strong knowledge of Agile/Scrum delivery, with hands-on exposure to Jira, Confluence, Azure DevOps, and ServiceNow.
- Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to bridge business requirements and Salesforce solutions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Salesforce Functional Analyst - Functional Analysis & Testing (Chennai)
🏢 Kyndryl
📍 Chennai