1. Patient Registration and Insurance Verification
- Verify the patient's insurance policy and TPA/insurance details.
- Check insurance validity, policy limits, and eligibility for cashless treatment.
- Collect required documents, such as the health card, ID proof, and policy details.
- Explain the cashless admission process to patients and their relatives.
2. Cashless Pre-Authorization
- Prepare and submit pre-authorization requests to the TPA or insurance company.
- Upload medical reports, doctors' notes, investigation reports, and treatment plans.
- Follow up for approval, queries, or additional documents.
- Coordinate with doctors and the billing department for timely approvals.