Job Summary

The resource will be responsible for operating and administering SAP Integration Suite services, monitoring platform health, availability, and performance, and managing incidents, problems, and operational support activities. The role includes performing platform configuration and lifecycle management, coordinating platform maintenance, upgrades, and patching, ensuring monitoring, observability, and operational readiness, and managing tenant configuration, certificates, connectivity, and security. Additionally, the individual will support capacity planning and platform optimization, collaborate with SAP Basis, Infrastructure, Integration teams, and vendors, and drive continuous operational improvements following SRE practices.

Responsibilities

- The resource will be responsible for operating and administering SAP Integration Suite services, monitoring platform health, availability, and performance, and managing incidents, problems, and operational support activities.
- The role includes performing platform configuration and lifecycle management, coordinating platform maintenance, upgrades, and patching.
- Ensuring monitoring, observability, and operational readiness, and managing tenant configuration, certificates, connectivity, and security.
- Additionally, the individual will support capacity planning and platform optimization, collaborate with SAP Basis, Infrastructure, Integration teams, and vendors, and drive continuous operational improvements following SRE practices.
- Strong operational and technical skills with the ability to manage SAP BTP platforms in production, ensure high service availability, and continuously improve platform reliability through operational excellence.

Requirements

- 8+ years in SAP Integration, SAP BTP, or Middleware Operations
- Strong operational experience with SAP Integration Suite
- Experience with SAP BTP administration
- Experience with incident, problem, and change management

Preferred Skills and Experience

- SAP Integration Suite
- SAP BTP
- SAP Cloud Connector
- API Management
- Event Mesh
- ITIL,



SRE, DevOps knowledge
- Monitoring and observability tools

Application Development Troubleshooting

- Strong debugging and troubleshooting skills for UI and backend services.
- Ability to analyze logs, traces, and runtime errors.
- Understanding of application architecture (frontend, backend, services).
- Experience in fixing bugs and supporting live applications.
- Experience with CI/CD pipelines for application deployment.
- Hands-on experience with Git for version control.
- Experience managing deployments across multiple environments.

Security Access Management, Platform Operations, Skills Competencies

- Strong understanding of authentication and authorization concepts.
- Experience with IAS integration and SSO configurations.
- Experience managing role collections and user roles in SAP BTP.
- Knowledge of OAuth, SAML, and token-based authentication.
- Experience handling production support and escalations.
- Understanding of monitoring tools and alert handling.
- Ability to manage multiple tickets across customers simultaneously.
- Robust analytical and problem-solving skills.
- Ability to independently investigate and resolve complex issues.
- Proactive mindset with ownership of issues and escalations.
- Strong communication skills to interact with global teams and customers.
- Ability to provide clear and structured RCA documentation.
- Positive understanding of support processes and incident management.
- Ability to work in a structured and disciplined manner.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP BTP Integration Suite Operations Engineer (Bengaluru)
🏢 Kyndryl
📍 Bengaluru