Job Summary

As the Total Rewards Operations Leader/Benefits Manager based in Navi Mumbai, you will establish and lead the Mumbai-based Global Total Rewards Operations Hub, delivering compensation and benefits processes across all regions. You will build a high-performing team and scalable operating model that ensures operational excellence, compliance, service quality, and a consistent employee experience through strong governance, controls, service management, and knowledge practices.

Working autonomously, you will partner with the Global Total Rewards Service Delivery Manager to improve and simplify processes, increase scalability, and advance a globally integrated Total Rewards delivery model.

You will combine deep compensation and benefits expertise with strong operational leadership and people development skills to independently lead a high-performing global service organization.

Responsibilities

- Build the Global Operations Hub: stand up the Mumbai-based Total Rewards Operations team, defining team structure, roles, responsibilities, and operating model. Create a scalable delivery model capable of supporting all regions.
- Deliver Operational Excellence: ensure accurate and timely execution of globally compensation and benefits processes, owning service levels, quality standards, and operational performance and metrics.
- Establish Governance and Controls: design and implement operational controls, quality assurance mechanisms, and escalation frameworks. Ensure audit readiness and compliance with established requirements.
- Build Knowledge Management Capability:



establish and maintain comprehensive process documentation and work instructions. Ensure operational knowledge is captured, governed, and continuously updated.
- Lead and Develop the Team: manage and develop a team of individual contributors, while building a culture of accountability, ownership, and continuous improvement. Build capabilities required to support future growth and expanded scope.
- Operationalize New Processes: transition appropriate activities into the Mumbai hub. Ensure successful onboarding of new global processes and drive disciplined change adoption and operational readiness.
- Partner on Continuous Improvement: work closely with the Global Total Rewards Service Delivery Manager to refine operational workflows. Provide operational insight and execution expertise to process improvement initiatives. Support automation and simplification efforts.

Qualifications

- Bachelor's degree in human resources, Business Administration, Finance, Economics, Industrial Engineering, or a related field.
- Fluent English communication skills (written and verbal).
- A minimum of 10-12 years of HR experience with at least 7+ years relevant experience in Total Rewards





Below qualification will be added advantage:

- Previous Global Business Services (GBS) leadership experience.
- Experience creating or managing an HR operations hub.
- Exposure to multiple regions (NA, LA, EMEAI)

Your skills

- Leadership: Coaches talent and builds accountability and engagement.
- Total Rewards Operations: Strong compensation and benefits administration expertise.
- HR Operations Management: Builds operating models, governance, controls, and service performance with disciplined execution.
- Transformation Capability: Builds recent teams, leads change, standardizes operations, and turns ambiguity into structured solutions.
- Process Improvement: Promotes service quality and continuous improvement.
- Interpersonal Communication: Communicates clearly and negotiates effectively.
- Critical Thinking: Analyzes data and situations, recommends solutions, and leads implementation.
- Stakeholder Management: Partners effectively with regional Total Rewards, HR Operations, Payroll, and global service delivery leaders.

Additional Notes

- Relocation assistance is not available for this position.
- The ability to accommodate with international time zone is essential.
- Willingness to work in the hybrid setup with 4 days from office is must.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Total Rewards Operations Leader/Benefits Manager (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai