- Manage lead generation and servicing for HNI/UHNI prospects across assigned projects.
- Drive quality walk-ins and site visits through effective lead qualification and follow-ups.
- Ensure timely lead servicing and adherence to defined TATs.
- Monitor lead management processes and maintain data accuracy for better conversion outcomes.
- Coordinate with tele-calling partners and internal stakeholders to ensure seamless customer engagement.
- Track lead funnel performance, analyze conversion trends, and recommend improvements.
- Prepare MIS reports and dashboards for business reviews and management reporting.
- Manage the customer journey from lead generation to handover to the sales team.
- Ensure compliance with prescribed processes, systems, and customer interaction standards.