Role & responsibilities

Responsibilities

- Own complex, aged, high-impact, and escalated operational/client queries until closure.
- Perform trend analysis to identify recurring query themes, ownership gaps, upstream defects, and process-control issues.
- Facilitate cross-functional discussions with AR, Billing, Coding, Authorization, Payment Posting, Quality, and Client teams.
- Define and refine query categorization, routing, ownership, SLA, and documentation standards.
- Coach Analysts on investigation approach, stakeholder updates, escalation notes, and closure quality.
- Drive repeat-query reduction through knowledge base updates, SOP improvements, and defect prevention actions.

Preferred candidate profile

- Robust healthcare RCM functional knowledge across AR, Billing, Denials,



Payment Posting, and operational governance.
- Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
- Strong analytical skills with ability to convert query data into root cause and improvement actions.
- Ability to mentor junior resources and maintain consistent quality standards.
- Experience with workflow/ticketing tools, Excel reporting, dashboards, and SOP governance preferred.
- Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

📌 Accounts Receivable Caller-Leading MNC-Noida
🏢 Mastermind Network
📍 Noida