Role & responsibilities

Managing end to end collections for the secured / unsecured lending business along with managing relationship with all key stakeholders in the organization.

- You would be responsible to manage customer queries and complaints with an effective redressal mechanism in place.
- You will work closely with bankers and other channel partners to facilitate business growth supporting sales teams.
- Will be responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
- Will be responsible to review account allocations and collections targets by bucket to agencies/ in-house team.
- Will be required to do regular follow up with the default customers through a dedicated team.
- Has to ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.




- Representing the team in meetings and conference call with cluster
- Preparing and maintaining MIS reports as well as optimum utilization of resources & system
- Coordinating between departments for any issues amongst the members
- Answering participants questions, as well as question participation to obtain full understanding of what information is being requested.

Preferred candidate profile

Applicants should possess the following attributes:

1. Minimum one year of team handling experience.

2. Must have knowledge in Retail Loans collections/ contact center

3. Experience in process improvement

4. DRA certification is mandatory

📌 Walk-in || Collection Team Lead (Tele Collections) (Gandhinagar)
🏢 Baroda Global Shared Service
📍 Gandhinagar