Relationship Manager YES FIRST Functional Title Relationship Manager YES FIRST -
Grade Manager / Senior Manger Management Band Junior Management
Business Unit Branch Banking Division
SECTION II:
KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Core Responsibilities :-
Relationship Management :
Managing the banking and investments relationship of YES FIRST clients and responsible for overall growth of Liabilities & Investment business from HNI segment • Develop, manage, and expand YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment. • Identify current and potential relationship with additional revenue potential and grow business
Generating Incremental Business :-
Sales targets spread across liabilities, retail assets, business banking, FOREX, cards, investments etc. • Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships • Increase CASA balance in allocated portfolio either through Deepening or Acquisition • Driving higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank
Customer Engagement :-
Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values • Face to the client and First person Responsible for service and sales satisfaction of mapped clients
Investment Advisory :-
Financial Planning and Investment Advisory to HNI clients • Driving revenue business to generate fee income through products like mutual funds, investments and insurance
Process and Audit :-
Ensure all sales activity is recorded online as per the organizational process • Capture and maximize the business opportunity through detailed client profiling as per organizational process
Self- Management Responsibilities
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant skilled/industry developments, new techniques and current issues through continued education and professional networks. .
Risk and Internal Control :-
Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. • Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.