Role & responsibilities

- Taking lead on customer order verification, abandoned carts, RTO and cancellations.
- Responsible for all inbound and outbound sales and query resolution.
- Meeting Sales targets on abandoned carts, repeat customers, whatsapp queries and upselling to increase average order size.
- B2B calling - to meet sales targets on corporate gifting.
- Calling other mediums like gyms hotels to pitch wellness products.
- Answering client correspondences through email, social media, and by phone and engaging with repeat customers.
- Relaying extensive product information to customers.
- Closing sales for the company for all channels - B2C, B2B, wholesale, affiliates
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback.
- Providing customers with transparent instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Managing orders and ensuring their prompt delivery.
- Assisting in barter influencer coordination, communication and execution
- Conducting basic analysis on excel for return, cancellation, feedback etc
- Conducting surveys for new product development
- Connecting with customers and barter influencers for reviews and video testimonials
- Maintaining records of RTO and cancellation and taking steps to reduce the same
- Liasing with Shiprocket for necessary refunds for NDR and deliveries not made successfully
- Conducting other operational tasks for influencer and review related activities such as voucher codes creation




- Executing operational activities related to influencer affiliate programs
- Responsible for operations and supporting team for smooth execution of offline events
- Kiosks in malls training on site sales personnel on customer queries effectively.
- Managing and optimizing product listings and inventory on all Quick commerce platforms
- Monitoring and maintaining stock levels to prevent out-of-stock situations
- Coordinating with the logistics team to ensure timely deliveries and order fulfilment
- Overseeing and optimizing the company's presence on direct seller platforms such as Amazon
- Managing product listings, pricing, and promotions
- Ensuring compliance with platform policies and requirements
- Developing and implementing pricing strategies that maximize sales and profitability
- Monitoring competitor pricing and adjust pricing strategies accordingly
- Participate in offline sales activities - pop ups, visits to affiliates etc
- Cultivating and maintaining strong relationships with key accounts
- Negotiating and managing agreements and terms with key partners
- Collaborating with the sales team to expand key account business
- Managing and forecasting inventory requirements to meet customer demand
- Optimizing stock levels to minimize excess or obsolete inventory
- Coordinating with suppliers to ensure timely replenishment of stock
- Participate enthusiastically in team reels which go live on social media.
- Addressing any compliance issues promptly to maintain a positive marketplace reputation
- Uploading reviews on website to ensure appropriate customer feedback on all products.

📌 Customer Sales Executive (New Delhi)
🏢 Light Up Lifestyle
📍 New Delhi