We are seeking a Travel Operations (Ticketing & Visa) to join our team in Mumbai. This role demands an understanding of the travel industry, ticketing, visa processes, and vendor management, along with a passion for delivering exceptional travel experiences.
Key Responsibilities:
- Design and develop detailed itineraries for domestic and international group tours, with a specific focus on the needs and preferences of senior citizen travelers.
- Stay informed about the latest industry trends, destinations, travel regulations, and emerging tourism practices.
- Build and maintain robust relationships with travel vendors, hotels, transport providers, and other service partners to ensure seamless operations and favorable terms.
- Possess a comprehensive understanding of ticketing and visa processes for multiple international regions and take ownership of managing visa documentation and applications for group tours.
- Ensure exceptional customer service by addressing client queries, providing destination insights, and resolving issues proactively.
- Coordinate with internal departments to ensure the smooth execution of tour packages from planning, booking to post-tour feedback.
Requirements:
- Demonstrated expertise in ticketing and visa processing.
- Strong organizational and communication skills, with the ability to multitask and manage group travel logistics effectively.
- Proficiency in MS Office and travel software tools.
- Willingness to work from the Mumbai office location.