About Masters Union

Founded in 2020, Masters Union is a recent-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the worlds top business schools and multidisciplinary universities over the next two decades.

Today, Masters Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaons premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters Unions flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the countrys strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the Role

As the Trainer for the Counselling team, you will own how our counsellors show up in every student conversation.



Counsellors are a students first meaningful window into Masters Union the people who help prospective students and their families understand the institution and confidently take the next step in their application journey. Your job is to make sure every counsellor is equipped, sharp and consistent in those conversations.

Specifically, this role will involve

- Designing and delivering structured training on how counsellors engage students and families how to open a conversation, understand a students aspirations, communicate the Masters Union story with clarity and conviction, address concerns and objections, and guide students confidently toward the next step in their application.
- Building and maintaining a practical training toolkit pitch frameworks, talk-tracks, objection-handling guides, FAQs and role-play scenarios and keep it current as the institution and its offerings evolve.
- Running regular role-plays, mock conversations and practice sessions so every counsellor can apply what they learn in real student interactions.
- Taking full ownership of training across the entire team both new joiners and experienced members ensuring everyone is brought to, and kept at, a high and consistent standard.
- Running ongoing refresher and re-training programs for existing members to correct drift, introduce improvements, and keep the whole team sharp as expectations and messaging change.
- Assessing the quality of counsellor conversations through call and interaction reviews, evaluated against clear, well-defined quality parameters.
- Identifying gaps in knowledge,



approach or communication, and translate what you observe into specific, actionable coaching for each counsellor.
- Tracking quality trends across the team over time and use them to shape training priorities and continuously raise the overall standard.
- Taking personal ownership of the teams bottom performers diagnosing where each of them is struggling and building tailored, hands-on improvement plans.
- Providing close, patient, one-on-one support shadowing, live feedback and repeated practice—to bring them up to standard and help them rebuild confidence.
- Tracking their progress closely and stay with them until improvement is visible and sustained.
- Working closely with Team Leaders, giving them regular, specific feedback on the performance and development needs of each of their team members.
- Sharing clear observations and recommendations so TLs can reinforce training on the floor and support their teams day to day.
- Building a tight, two-way feedback loop with TLs so coaching, quality and on-ground management stay aligned and consistent.

Ideal candidate will have

- Prior experience in a trainer role, with a proven ability to build capability and improve how a student-facing or customer-facing team performs in conversations.
- Excellent communication and interpersonal skills, with the presence and clarity to be a credible role model for the team.
- Strong executive presence — someone counsellors naturally look to and learn from.
- Strong coaching instincts — able to observe a conversation, pinpoint exactly what to improve, and give feedback people can act on.
- Comfort in operating in a dynamic, fast-changing environment, moving fluidly between training, assessment, coaching and feedback.
- Genuine interest in developing people and taking ownership of their growth and success.

📌 Trainer - Admission Counsellor (Gurugram)
🏢 Shanti Informatics
📍 Gurugram