- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate and average handling time.
Job Requirements :
- 0-2 years of experience in BPO or voice process industry.
- Solid communication skills with ability to handle high-pressure situations.
- Proficiency in inbound process management and voice processing tools.
- Ability to work on rotational shifts including evenings (6pm-3am) from Monday to Saturday.
📌 Customer Care Executive (Hyderabad)
🏢 Shriram Life Insurance
📍 Hyderabad
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