ServiceNow HAM Support Admin L3

Job Summary

10+ years of experience - Responsible for operational support and configuration of HAM module with hands-on knowledge of ServiceNow scripting and administration to ensure accurate asset lifecycle management.

Key Responsibilities

- Manage complete hardware asset lifecycle (request, procurement, stockroom, deployment, retirement)
- Configure and maintain Business Rules, Client Scripts, workflows, and Flow Designer for HAM processes
- Maintain asset records, stockrooms, and inventory accuracy in alignment with CMDB
- Support data imports (CSV/XML), transform maps, and reconciliation of asset records
- Perform asset audits, validation, and compliance checks
- Handle incidents, service requests, and minor enhancements related to HAM
- Configure and support Service Catalog items for hardware requests and fulfillment workflows
- Monitor and resolve data issues, duplicate assets, orphan records, and CMDB mismatches
- Generate and maintain reports, dashboards, and KPIs for asset tracking and lifecycle management
- Coordinate with procurement, logistics, and vendor teams for asset movement and tracking




- Configure and maintain HAM processes using UI Policies, Business Rules, and Client Scripts (for form behavior and validations)
- Manage asset lifecycle workflows including procurement, stockroom, deployment, and retirement
- Perform data validation, reconciliation, and CMDB alignment
- Handle incidents and minor enhancements involving scripts, catalog items, and workflows
- Build reports and dashboards for asset tracking and compliance
- Work with integration feeding asset data (Discovery, import sets, XML/CSV loads)

Skill Requirements

- Hands-on experience in:
- Basic scripting (Client Scripts, Business Rules)
- Service Catalog and workflow configuration
- Familiarity with import sets, transform maps, and XML/CSV data loads
- Solid understanding of CMDB and asset-to-CI mapping
- Experience in ServiceNow HAM / ITAM processes

Other Requirements

- Certification: CIS-HAM / ITAM preferred
- Knowledge of inventory, procurement workflows
- Attention to data accuracy and governance

📌 HAM Support Admin (Noida)
🏢 HCLTech
📍 Noida