Main Responsibilities:

Third-Party Risk Management (TPRM)

- Manage the day-to-day TPRM queue chasing outstanding vendor submissions, following up on incomplete questionnaires and keeping intake records current and accurate.
- Maintain vendor profiles in the TPRM tool — updating contact details, contract information, tier classifications and scheduled review dates to ensure the platform reflects the current vendor population.
- Coordinate the distribution of TPRM questionnaires to vendors and track completion, escalating outstanding or stalled items to the Head of TPRM in line with agreed thresholds.
- Prepare standard TPRM MI packs — pulling completion rates, outstanding review counts and overdue items from the TPRM tool and formatting for review and sign-off by the Head of TPRM.
- Support continuous vendor monitoring — reviewing automated alerts, updating vendor risk profiles in the TPRM tool when flags are raised and escalating material changes in a vendor's risk posture to the Head of TPRM for review and decision.
- Maintain the action log arising from risk assessments — tracking remediation items, chasing updates from vendors or internal stakeholders and flagging overdue actions for escalation.
- Provide administrative support for internal and external audits relating to third-party oversight — retrieving records, collating evidence and preparing documentation as directed.

Procurement Operations

- Own and optimise day-to-day procurement operational processes, including catalogue management, approval workflows, and policy compliance monitoring.
- Identify, document, and drive process improvement initiatives across the procurement function, leveraging automation and system enhancements where possible.
- Produce regular reporting and dashboards on procurement KPIs, SLAs, spend analytics, and supplier performance.
- Act as a subject-matter expert on procurement systems (e.g. Workday, Zip),



supporting user adoption and training.
- Collaborate with IT and Finance on system upgrades, integrations, and change management activities.

Procurement

- Support Procurement managers throughout the sourcing lifecycle, including RFx preparation, supplier evaluation, and contract execution.
- Assist in maintaining procurement pipelines and activity trackers, ensuring visibility of upcoming renewals, sourcing events, and spend commitments.
- Assist with the upkeep of Procurement-led AI systems such as Lightyear and Tropic.
- Conduct supplier market analysis and benchmarking to support negotiation strategies and category planning.
- Support savings tracking against procurement targets, including from tail spend categories.

Procure-to-Pay (P2P)

- Serve as a first point of escalation for P2P queries from internal stakeholders, resolving purchase order issues, invoice discrepancies, and payment queries in a timely manner.
- Monitor open PO reports and aged invoices, taking proactive action to clear backlogs and prevent payment delays.
- Support the implementation and continuous improvement of P2P policy and procedures, ensuring compliance across the business.
- Train and support end-users on P2P processes, system navigation, and procurement policy requirements.
- Where invoices have been raised before a PO exists, raise the PO if requested by the Procurement Manager.

ERP & Technical Systems

- Act as a systems super-user and subject-matter expert for the procurement and finance technology stack — Zip, Workday, Concur,



and Adaptive — supporting configuration, testing, and ongoing optimisation.
- Manage and maintain master data within ERP systems, including supplier records, item catalogues, cost centres, and approval hierarchies.
- Liaise with stakeholders to log, track, and resolve system issues, enhancements, and change requests, ensuring procurement operations are not disrupted.
- Lead or support ERP upgrades, system migrations, and recent module implementations, acting as the functional workstream representative in project teams.
- Develop and maintain system documentation including process guides, SOPs, and user training materials for procurement-related system workflows.
- Identify automation and integration opportunities and work with the integrations team to scope and deliver them.

Reporting & Cross-Functional Process Oversight

- Produce and maintain cross-functional operational reporting across the end-to-end supply chain lifecycle, spanning Procurement, TPRM, P2P, ERP workflows, and supplier operations.
- Develop management information (MI), dashboards, and operational metrics that provide visibility into process performance, bottlenecks, delays, SLA adherence, and operational risk across teams.
- Analyse operational workflows across interconnected functions to identify inefficiencies, duplication of effort, process silos, and breakdowns in hand-offs between teams.
- Highlight trends, recurring issues, and process constraints to management, providing clear recommendations for remediation and continuous improvement.
- Track remediation actions arising from operational reviews, reporting on progress, ownership, and outstanding issues to relevant stakeholders.
- Use data analysis and system insights to proactively identify opportunities for automation, optimisation, and improved operational efficiency across the wider supply chain function.

📌 Shared Service Analyst (Bengaluru)
🏢 Brevan Howard
📍 Bengaluru