ROLE OVERVIEW

The E-commerce Operations Assistant Manager will oversee end-to-end e-commerce fulfilment, inventory and warehouse coordination, logistics performance, and returns/RTO management across the brands online channels. The role will focus on reliable dispatches, inventory accuracy, process improvement, cost efficiency, and strong cross-functional execution.

KEY RESPONSIBILITIES

Order Fulfilment & Logistics

- Manage end-to-end e-commerce operations, from order placement through processing, packing, and final dispatch.
- Plan and execute fulfilment across multiple sales channels, ensuring dispatches meet defined service levels and avoiding shipment misses.
- Monitor daily dispatches, shipment delays, delivery exceptions, and returns; coordinate timely resolution with logistics partners.

Inventory & Warehouse Coordination

- Maintain accurate, real-time inventory across the brand website and marketplaces, reconciling system stock with physical inventory to prevent stockouts and overselling.
- Coordinate with warehouse teams on inward and outward movements, stock counts, cycle counts, and inventory reconciliation.

Returns & RTO Management

- Develop and implement initiatives to reduce Return to Origin (RTO) and product returns.
- Analyse return and RTO trends, identify root causes, and coordinate corrective actions with relevant teams and logistics partners.

Process Improvement & Automation





- Identify and implement process improvements and automation opportunities to improve operational efficiency and control costs.
- Partner with technology and product teams to develop operational tools, system integrations, and dashboards.

Team & Stakeholder Management

- Lead, coach, and support supervisors and frontline/warehouse staff to maintain consistent productivity and operational standards.
- Work closely with customer support, finance, warehouse, technology, and external logistics partners to resolve operational and reconciliation bottlenecks.

Reporting & Performance Management

- Prepare and share daily, weekly, and monthly reports covering order volumes, fulfilment rates, dispatch performance, returns/RTO, service-level agreements (SLAs), and other operational metrics.
- Track key performance indicators (KPIs), identify deviations, and drive timely corrective actions.

KEY REQUIREMENTS

- 5–10 years of experience in e-commerce operations, preferably with a Direct-to-Consumer (D2C) or Business-to-Consumer (B2C) brand.
- Solid understanding of last-mile logistics, warehousing, inventory control, order fulfilment, and e-commerce marketplaces.

TECHNICAL SKILLS

- Working knowledge of SAP, WMS, Unicommerce, Vinculum, EasyEcom, or similar e-commerce/warehouse management systems is an advantage.
- Proficiency in MS Excel and/or Google Sheets, including operational reporting and data analysis.

📌 Assistant Manager - Warehouse Operations (Baddi)
🏢 Campus Activewear
📍 Baddi