- Planning, Executing & Monitoring end to end first mile and middle mile operations.
- To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions.
- Work with Engineering/SNOP team on capacity planning.
- Perform ongoing analysis to improve facility metrics, service levels and productivity.
- Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.
- Review infrastructure and asset requirements based on load projections and network changes.
- Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.
- Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).
- Liaise with Customer support teams to resolve client specific escalations and issues.
- HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
Person Specifications- Skillsets/Education:
- Educational Background Bachelors Degree (is a MUST) – preferably engineering ; MBA preferred.
- Functional Skills –People management, Operations Management.
- Personal Attributes - Curiosity, Ownership, Agile
- Having good time management skills
- Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
- Ability to work well in a team workplace.
*Traveling will be a part of the role. (1-2 weeks of travel per month)